help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Surge- Screen is blank and does not appear to be charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-21-2016 10:06

‎01-21-2016 10:06

My battery was running low and I was in the process of grabbing the chord to plug it in and I noticed that the screen went blank. I plugged it in...nothing. I can't get anything to come up on the screen. It has been plugged in for 10 minutes...still nothing. Help please. 

Best Answer
0 Votes
1 REPLY 1

‎01-21-2016 12:09

‎01-21-2016 12:09

That's mysterious @nmast562

 

Feel free to check out the Fitbit Help Article:

 

URL: Click to go to the Fitbit Help Article 'My tracker's battery isn't charging'

Hope it helps

 

Best Answer
0 Votes