help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Surge will not update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-04-2016 08:29

‎07-04-2016 08:29

Brand new Surge, can't use it until it updates, won't update. What gives? If the advice is to try it out on multiple devices, restart it etc - then all of these have been done without success. Back to the store tomorrow if it doesn't work soon...

Best Answer
0 Votes
2 REPLIES 2

‎07-04-2016 08:18

‎07-04-2016 08:18

Hi Community,

 

New surge user here, coming from a Microsoft Band. Anyone else having issues getting updates to complete on their Surge?

 

Can't use it until the update is applied, won't apply update. Bit of a catch 22 really. I'll just return it for a Garmin if I can't get it working.

Best Answer
0 Votes

‎08-10-2016 17:05

In response to weatherised

‎08-10-2016 17:05

@weatherised welcome to the Fitbit family! Sorry for the delayed response. Were you able to set up  your Surge? Do let me know, I'd like to follow up with you! Cat Tongue

Mariam | Community Moderator, Fitbit

Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

Best Answer
0 Votes