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New Surge won't sync with Galaxy S7 edge

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‎03-11-2017 21:29

‎03-11-2017 21:29

Just bought a new Fitbit Surge when I try to connect it it will find the surge but when I enter in the pin number it will not connect. I've restarted the surge and the phone and also uninstalled the app. Please help.

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‎03-12-2017 14:05

In response to SunsetRunner

‎03-12-2017 14:05

Thanks for asking, I actually called fitbit they told me it was defective. Send me a new one. 

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‎03-12-2017 12:42

‎03-12-2017 12:42

Is the device you are trying to sync to a supported device?

Android: https://www.fitbit.com/content/assets/onezip/images/devices/Fitbit_SupportedDevices_Android.pdf

Best Answer

‎03-12-2017 14:05

In response to SunsetRunner

‎03-12-2017 14:05

Thanks for asking, I actually called fitbit they told me it was defective. Send me a new one. 

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‎03-13-2017 09:28

In response to Tjones1114

‎03-13-2017 09:28

Hi @Tjones1114! Please receive a warm welcome to the Fitbit Community! Thanks for the help @SunsetRunner! Woman Very Happy

 

Thanks for the head's up! I'm glad to know that you're almost back on track. Please let me know if you need anything else. Have you checked our Discussions board? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other Fitbitters!

 

Have a good one! Smiley Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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