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New surge help please

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‎10-08-2016 03:07

‎10-08-2016 03:07

I have a Fitbit surge, I am trying to setup, been on charge nearly all day, the led light is on won't turn of, holding the home button for 3 seconds doesn't do anything. So unable to setup. Please help me
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‎10-12-2016 07:02

‎10-12-2016 07:02

A warm welcome to the Fitbit Community @Canan0306! I'm very glad to see that you're now back on track with your Surge. Smiley Very Happy

 

If you ever were to encounter a setup or syncing problem; I've linked them fpr you. If you have any questions on your dashboard or any feature; please let us know. 

 

Hope to see you around the forums! Cat Very Happy

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

Was this helpful? Yay! If it was, please vote for it or mark this as a solution. Show us!

View best answer in original post

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‎10-09-2016 23:32

‎10-09-2016 23:32

I found a solution to fix the issue. I really hope I don't have this issue as I brought it at a fundraiser in an auction.
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‎10-12-2016 07:02

‎10-12-2016 07:02

A warm welcome to the Fitbit Community @Canan0306! I'm very glad to see that you're now back on track with your Surge. Smiley Very Happy

 

If you ever were to encounter a setup or syncing problem; I've linked them fpr you. If you have any questions on your dashboard or any feature; please let us know. 

 

Hope to see you around the forums! Cat Very Happy

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

Was this helpful? Yay! If it was, please vote for it or mark this as a solution. Show us!
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