help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No Exercise Shortcuts

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2016 08:00

‎07-23-2016 08:00

I've just added a second Surge to my account (first one strap broke after 7 months).  The first one worked fine, but this one keeps saying 'No Shortcuts" when I try and start an exercise.  I have checked the app and web and they are there.  Also I've turned Surge off and back on again and syched it, still no joy.

Best Answer
0 Votes
3 REPLIES 3

‎07-25-2016 06:18

‎07-25-2016 06:18

@SunsetRunner For this issue try removing your shortcuts on the app/web dashboard and sync again. After this re-enter the shortcuts. Also it is really important that your tracker is running its latest firmware so please make sure it is up to date.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-25-2016 09:47

In response to AlvaroFitbit

‎07-25-2016 09:47

I'm not sure what I did, but I've managed to sort it thanks.

Best Answer

‎07-26-2016 05:01

In response to SunsetRunner

‎07-26-2016 05:01

@SunsetRunner Happy to hear that you got your tracker to show the shortcuts! If you have time please visit our Discussions board where you will find great tips and recipes shared by other members.

 

Hope to see you around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes