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No clock setting in settings menu?

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‎02-28-2016 16:01 - last edited on ‎08-17-2025 18:41 by Fitbit Moderator

‎02-28-2016 16:01 - last edited on ‎08-17-2025 18:41 by Fitbit Moderator

I'm sure I'm just a knucklehead... But my new Surge doesn't have a selection to edit the clock setting... Just has..Edit profile, Push Notifications, Heart Rate. Wth? What am I missing...? Thanks Suz

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‎02-29-2016 04:16

‎02-29-2016 04:16

Try resetting the surge by holding in the left and bottom right buttons together for around 15 seconds or until the screen starts to fade. Wait until it's completely off leave it for 10 seconds then press the left button for it to turn back on. Maybe reset a couple of times. If that doesn't work contact support. I had the opposite problem, mine wasn't counting steps!

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‎04-26-2016 13:24

In response to Redmoonstar

‎04-26-2016 13:24

Welcome @Campdog1961! Besides @Redmoonstar's advice, you also need to considerate if you're leaving your tracker nearby a device that vibrates. These movements may be interpreted by your Surge as steps. A/C or a fan maybe? You can also change your sleep setting and switch from sensitive to normal. 

 

Keep me posted! 

Fitbit Community ModeratorVivian | Community Moderator, Fitbit

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