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No midnight reset

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‎04-18-2017 23:16

‎04-18-2017 23:16

My Fitbit surge did not reset at midnight last night. I charged it overnight, and this morning when I started wearing it again, it just kept on adding my steps to yesterdays data. I've done the reset and turned it back on again. But it still shows yesterdays data. Any suggestions?

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4 REPLIES 4

‎04-21-2017 14:51 - edited ‎04-23-2017 06:40

‎04-21-2017 14:51 - edited ‎04-23-2017 06:40

A very warm welcome to the Fitbit Forums @Munchlax007! 

 

If you do not mind, I'd like to ask you some questions:

  • Has this happened before or since?
  • It is recommended to try the restart more than once, if possible please try that.
  • Did you make sure to sync your tracker after doing the restart?

Look forward to your reply so that I can find out what is going on.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎04-22-2017 22:32 - edited ‎04-28-2017 10:26

In response to LanuzaFitbit

‎04-22-2017 22:32 - edited ‎04-28-2017 10:26

Hey, @Munchlax007! It is nice to see you. Uh oh! Robot Embarassed This is not right at all! However, the restart should get you back on track in this situation and then try to sync again, as our friend suggested above. 

 

Keep us posted! 🙂

Solange | Community Moderator, Fitbit
Best Answer

‎04-22-2017 23:05

In response to SolangeE

‎04-22-2017 23:05

I did restart the device multiple times. Checked the software. It was up to
date. No change. But the next day the device reset as normal and it has
been perfect since 😀
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0 Votes

‎04-29-2017 10:04

In response to Munchlax007

‎04-29-2017 10:04

Hey, hey, @Munchlax007! Thanks for the updates. I'm glad to hear that your buddy is working as it should now. 

 

If this happens again, do not hesitate to let us know, and I hope to see you around sharing a little bit more on our Discussion boards.

 

Have a nice weekend! Heart

Solange | Community Moderator, Fitbit
Best Answer