04-18-2017 23:16
04-18-2017 23:16
My Fitbit surge did not reset at midnight last night. I charged it overnight, and this morning when I started wearing it again, it just kept on adding my steps to yesterdays data. I've done the reset and turned it back on again. But it still shows yesterdays data. Any suggestions?
04-21-2017 14:51 - edited 04-23-2017 06:40
04-21-2017 14:51 - edited 04-23-2017 06:40
A very warm welcome to the Fitbit Forums @Munchlax007!
If you do not mind, I'd like to ask you some questions:
Look forward to your reply so that I can find out what is going on.
04-22-2017 22:32 - edited 04-28-2017 10:26
04-22-2017 22:32 - edited 04-28-2017 10:26
Hey, @Munchlax007! It is nice to see you. Uh oh! This is not right at all! However, the restart should get you back on track in this situation and then try to sync again, as our friend suggested above.
Keep us posted! 🙂
04-22-2017 23:05
04-22-2017 23:05
04-29-2017 10:04
04-29-2017 10:04
Hey, hey, @Munchlax007! Thanks for the updates. I'm glad to hear that your buddy is working as it should now.
If this happens again, do not hesitate to let us know, and I hope to see you around sharing a little bit more on our Discussion boards.
Have a nice weekend!