help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No shortcuts' set on mobile or web error

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2017 08:55 - last edited on ‎07-28-2017 06:00 by Moderator Alum

‎07-25-2017 08:55 - last edited on ‎07-28-2017 06:00 by Moderator Alum

My workout won't sync! Says 'No shortcuts' set on mobile or web!

any ideas?

 

Moderator edit: Clarified subject

Best Answer
1 REPLY 1

‎07-28-2017 06:00

‎07-28-2017 06:00

I'm glad to see your comments here in the Forums @KayeA. Welcome! Woman Happy

 

Have you tried selecting the types of exercise that your Surge will support from the list on the Surge Settings page of the Fitbit.com website. Then sync those to your Surge and then the options should be available for use on the device.

 

Hope this helps!Smiley Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes