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Not Connecting to GPS

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‎08-26-2016 00:02

‎08-26-2016 00:02

Hello, All 

 

I go to my office using cycle. Before Surge used to connect to GPS  in a Sec. but now days it does not connects to GPS for same route. For other routes it also takes too much time to connect to GPS. Why?

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4 REPLIES 4

‎08-26-2016 05:14

‎08-26-2016 05:14

Hi

 

If not already done, feel free restarting the tracker:

 

Restart the tracker

 

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

Hope it helps

 

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‎08-29-2016 09:07

‎08-29-2016 09:07

Hey there @arungupta2008 are you still experiencing issues with your Surge's GPS? I noticed that @SunsetRunner kindly provided the info you needed. 

 

In the meantime, I encourage you to join us at Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more! Give it a look!  

 

Let me know if you need further assistance! Woman Wink

Retired ModeratorCindy | Community Moderator

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‎08-29-2016 09:46

In response to CindyFitbit

‎08-29-2016 09:46

No i am still getting issues with GPS connectivity. I want to show this to any service center. Do we have any service cener in India Bangalore ? 

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‎09-09-2016 10:53

In response to arungupta2008

‎09-09-2016 10:53

Well @arungupta2008, if you're referring to a service center where you can take your Fitbit to be repaired, the answer is no. However, we have customer support (call, email, chat) located in IN. 

 

By now since you've tried the recommendations to improve the connectivity of your GPS, but your tracker seems not to work I'd suggest contact Customer Support (IN) directly so they can do a deeper investigation into your account and see where the issue is coming from. 

 

 

You'll be in good hands, let us know the outcome! Smiley Very Happy

Maria | Community Moderator, Fitbit


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