help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not charging, screen bug?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-19-2018 06:51 - edited ‎01-19-2018 06:53

‎01-19-2018 06:51 - edited ‎01-19-2018 06:53

Hey guys, how are u? Today my Surge unloaded the battery, 0% and turn off. 

When I try to charge, connecting the cable, the screen turns on but not continue to charge. Fifth minutes before I plug the cable into the energy and..... look for the screen (like as the attached pic). Locked up!!!

 

Can help me?

 

Look the photo:

Fifth minutes and nothing, locked upFifth minutes and nothing, locked up

Best Answer
2 REPLIES 2

‎01-20-2018 05:28

‎01-20-2018 05:28

Hi, @lucas_BRAZIL, try a restart.  Do it at least 3 times,  If that doesn't work, you might want to get in touch with Fitbit Customer Support on contact.fitbit.com and they can discuss your options with you.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎01-20-2018 11:05 - edited ‎01-20-2018 11:42

In response to Julia_G

‎01-20-2018 11:05 - edited ‎01-20-2018 11:42

Hi @lucas_BRAZIL! Thanks for stopping by! It's great to see you participating in our Community @Julia_G! Heart

 

I agree with @Julia_G, try to restart your Surge if you haven't do so. And please try to reconnect your Surge to your Fitbit Account by following these steps.

 

How are you changing your Surge? In case that your Surge is having issues charging, we recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker.

 

Also try to clean the contacts of your tracker regularly. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts; do not scrape them with anything metal because this may damage the plating and result in corrosion. 

 

Hope this helps! Cat Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer