Hi folks,
I bought a Surge in November of last year, which then had to be replaced as the GPS refused to work. Fitbit sent me a new one out at the time which has worked fine until the past couple of weeks when it just refuses to pick up my heart rate properly. It starts of fine then when I do any High Intensity training it just stops working and I either get 2 dashes or an incorrect reading usually around 80bpm, when in actual fact my HR is about double that at these times. This obviously has a knock on effect on my calorie count, which in turn renders this watch absolutely useless. I'm really losing the will to live now with this thing and have been back to my old chest strap which cost £40 years ago, but still works perfectly. As a concept these watches are great. But for a working piece of equipment it's just an expensive piece of junk as ar as I can see. I've just posted on Facebook and found that I'm not the only one with these problems as straight away 4 of my friends are having the same issues. This isn't a good advert for Fitbit in the slightest and I do get the feeling of a rather large con here.
My firmware is all up to date and I've double checked all the relevant settings etc... but it still refuses to work.
On top of all that my wrist has broken out in a rather nasty rash. I told this to the Fitbit customer service team whose response to this was "take the watch off periodically"!!!!! Sorry but I was under the impression the whole point of these things was that they would track your heart rate/calories etc..... 24/7!!!! This is pretty hard to do when you're not wearing the watch, which in turn would give you inaccurate data, which in turn renders the watch once again useless!!! I mean what the hell is going on here Fitbit???
I anyone can help with the heart rate thing I'd really appreciate it. Otherwise I'm going to smash this into a million pieces prior to sending it back to Fitbit
