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Not syncing properly

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‎04-13-2016 10:04

‎04-13-2016 10:04

I did an hour spin class yesterday and when I left I synced my watch to my phone. The app said I hadn't done any exercise 😩 What have I done wrong?
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‎04-14-2016 06:46 - edited ‎04-14-2016 06:54

‎04-14-2016 06:46 - edited ‎04-14-2016 06:54

Hello my friend, welcome on board @Hannaahh22! Is the first time this happens to you? Have you tried to sync another activity? Have you made sure that your app is up-to-date? Did you try logging out and logging back in?

 

Let me know the good news Woman Very Happy! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-14-2016 07:25

‎04-14-2016 07:25

Yep it's the first time this has happened! I've synced activities since then no problem
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‎04-14-2016 09:45

In response to Hannaahh22

‎04-14-2016 09:45

But, have you tried my previous suggestions @Hannaahh22? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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