Not tracking GPS exercise

[Matthewattwood]

I'm using the exercise tracking mode on my Surge but on my phone it's only giving me a summary - no map, no mile-by-mile statistics etc. The GPS appears to be working and I'm using the device as before. What is the problem please? 

Moderator edit: Clarified subject.

[SunsetRunner]

Is the info showing up on the website?

[Matthewattwood]

Just a summary - average pace, time and distance. But no map or stats!

[boyinblue]

im having the same problem. it is showing my total daily steps etc. but nothing about the run that i recorded on the today. other peolple seemto be ableto get mapsup etc. i set the watch to free run mode and GPS was on from the start.

what am  doing wrong?

[Matthewattwood]

Hi there - I've been talking to customer services and all they've done is send me links to FAQs I've already read. I've tweeted as well - will let you know if that helps.

I've had this device for a year and the interface with the app used to be great. They need to pare down all the nonsense about goals and challenges and just get back to a simple, usable dashboard featuring the functionality customers paid for.

[boyinblue]

Thanks for updating, that's the whole reason I got the watch - to track my runs

seems weird it won't do it.

at the moment my phone app 'track my run' is better (and was free) ☹️

Hope you get an update 

[Matthewattwood]

Has it ever worked for you?

[boyinblue]

No only got it yesterday 

it was a present 

[Matthewattwood]

Turned out my app needed updating - check the App Store on your phone and see if there's an update for Fitbit. Good luck - definitely worth emailing them if that's not it. They took an annoyingly long time to get to this simply explanation but they got there in the end.

[boyinblue]

Thanks

i messaged them and re installed my app. Now working, so happy!

thanks for replying

happy Christmas 

[Matthewattwood]

Glad to hear it! And to you