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I'm using the exercise tracking mode on my Surge but on my phone it's only giving me a summary - no map, no mile-by-mile statistics etc. The GPS appears to be working and I'm using the device as before. What is the problem please?
im having the same problem. it is showing my total daily steps etc. but nothing about the run that i recorded on the today. other peolple seemto be ableto get mapsup etc. i set the watch to free run mode and GPS was on from the start.
Hi there - I've been talking to customer services and all they've done is send me links to FAQs I've already read. I've tweeted as well - will let you know if that helps.
I've had this device for a year and the interface with the app used to be great. They need to pare down all the nonsense about goals and challenges and just get back to a simple, usable dashboard featuring the functionality customers paid for.
Turned out my app needed updating - check the App Store on your phone and see if there's an update for Fitbit. Good luck - definitely worth emailing them if that's not it. They took an annoyingly long time to get to this simply explanation but they got there in the end.
