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Not tracking active minutes

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‎01-21-2016 20:06

‎01-21-2016 20:06

For the last couple of weeks I have noticed that my surge is not counting actives minutes when I work out. Workouts usually last for an hour. Is there any solution to this problem?
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‎01-22-2016 05:43

‎01-22-2016 05:43

That's mysterious @Jlbslim16

 

Feel free restarting the tracker if not already done (may be required to do a few times)

 

Restart the tracker

 

URL: Click to go to the Fitbit Help Article 'How do I restart the tracker?'

 

 

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‎01-22-2016 06:52

‎01-22-2016 06:52

Welcome to the forums @Jlbslim16! In addition to @SunsetRunner's excellent response; I also recommend to 

sync from your computer, first clearing your cookies and Cache on your browser. Here is how to do it. Then, let's update the Fitbit App through iOS here and Android here and last but not least; let's see if we need to update your tracker through a computer here also through Android here and iOS here

 

Hope this helps! Let me know if you have any questions Cat Very Happy

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

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