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Not updating System is Busy

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‎02-17-2018 09:48 - last edited on ‎02-23-2018 07:31 by Moderator Alum

‎02-17-2018 09:48 - last edited on ‎02-23-2018 07:31 by Moderator Alum

It isn’t letting me update my surge, saying “unable to start firmware update” because the system is busy. Anyone know how to resolve this or if it’s working on being resolved?

 

Moderator edit: Subject for clarity

Best Answer
2 REPLIES 2

‎02-19-2018 13:15

‎02-19-2018 13:15

There were some updates coming down. Just keep trying

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎02-23-2018 07:30

In response to WendyB

‎02-23-2018 07:30

How you doing my friend @DylanC37? Welcome! Nice to see you here @WendyB.

 

Thanks for sharing your inquiry. If you're having issues updating your Surge, make sure your phone and your Fitbit App are up to date and then follow these steps at the end the tracker will connect back with the correct firmware version.

 

Hope this helps.

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