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Outstanding customer service!

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‎02-28-2017 10:07

‎02-28-2017 10:07

There are not enough good things I could say about this company, you have the most amazing support team there is, your product is exemplary to other products on the market, I proudly wear and promote the fitbit products and this community, as well as the tech support! This product has changed my life, and I could not be happier, thank you Fitbit, from the bottom of my heart!

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4 REPLIES 4

‎02-28-2017 13:08

‎02-28-2017 13:08

Always good to hear!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-28-2017 13:24

‎02-28-2017 13:24

Just wait...Fitbit doesn't stand behind their products! Three different Surges in 16 months and NOW they say my warranty has expired! Fitbit is a terrible company!

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‎02-28-2017 13:59

In response to NateC44

‎02-28-2017 13:59

Your wrong, they do stand behind there products! Not looking to pick a fight here, but any issue I have had fixed or replaced. as has other people I know, from as simple as a new cable to charge, to a 2nd replacement and discounts, I have nothings but incredible things to say about this company! 1000% satisfied!

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‎02-28-2017 14:17

In response to MsKitty

‎02-28-2017 14:17

I use to say the same thing. Let me repeat this...3 different Surges in 16 months. None of them lasted more than 7 months. If Fitbit was a reputable company, they would recall the product and offer a replacement. It is simple, a $250+ tracker/watch should last more than 7 months. I have a Garmin running watch I have had for years. When the wristband broke last year, they mailed me a new band. At a minimum, Fitbit should be offering to send replacement bands. This would satisfy the vast majority of the people on this forum. But no, they insult you by offering you 25% off a new Fitbit. 

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