help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pairing but won't sync ?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-07-2016 22:14

‎01-07-2016 22:14

Hi,

 

I've recently bought Surge, and Registered myself with my PC, and sync the device with the help of dongle provided with it using PC. Sync part works fine in PC.

 

I own an android mobile, and I've given login credentials in the app, it works fine. I've paried the surge with the mobile and it don't sync.

 

Does anyone faced the same issue and How did you solved it ?

Best Answer
1 REPLY 1

‎01-07-2016 22:45

‎01-07-2016 22:45

Delete it from your list of BT devices in phone settings and then try.  Don't pair manually, let the app sort it out.

Best Answer