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Pairing issues Samsung S5, after it got wet

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‎12-27-2017 06:43 - last edited on ‎12-30-2017 08:32 by Moderator Alum

‎12-27-2017 06:43 - last edited on ‎12-30-2017 08:32 by Moderator Alum

Hi all,

 

I did a 5k about a month ago. As soon as the race started the rain started to fall. This turned into a torrential downpour. After the race I was unable to get the information on the race from my fitbit which had blanked out. I left it powered off for a couple days to let it dry out thoroughly before trying to charge it again. After charging it I tried to sync it with my Samsung Galaxy S5 and it would not sync. I tried to reconnect it so I forgot it on the bluetooth on my phone and tried to pair it. When I tried to pair it it kept going to the fitbit logo screen and then restarting. I tried it plenty more times with the same result. Eventually I left it for a few weeks and when I tried again it paired. It is now not syncing again and so I deleted (forgot) it from my bluetooth again but now it won't pair again. Any help would be appreciated.

 

Moderator edit: Subject for clarity

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‎12-30-2017 08:41

‎12-30-2017 08:41

I've noticed you are new around @KirtMcN, so let me give you a warm welcome to our Community. Smiley Happy

 

Sorry about what happened to your Surge tracker, thanks for trying all those steps. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and I've requested a new case for you. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎12-30-2017 08:41

‎12-30-2017 08:41

I've noticed you are new around @KirtMcN, so let me give you a warm welcome to our Community. Smiley Happy

 

Sorry about what happened to your Surge tracker, thanks for trying all those steps. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and I've requested a new case for you. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! Woman Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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