Pairing rejected by Surge

[BananaNutMuffin]

Ever since the Android upgrade to 5.1.1 my Galaxy S5 cannot sync with the Android App. I have restarted the Surge, updated the Fitbit App, and tried pairing again. Android sees the Surge under "Available devices". When I select the Surge, I get a popup that says "Pairing rejected by Surge".  I tried Bluetooth Classic under Surge settings, but no dice.  I can however sync the Surge with my Windows desktop over bluetooth. 

Anyone else running into this issue?

[MaginB]

I'ts great to see that you've visited the Fitbit Community @BananaNutMuffin! 

Let me help you with this, try doing the restart 2 or 3 times in a row this will refresh the internal logs of your tracker, your tracker should be working properly after doing it. To do so: 

1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
2. Let go of the buttons.
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Let me know how it goes! 

[Bea_Bea]

This did not work for me. Any other recommendations?

[MaginB]

Welcome to the Fitbit Community @Bea_Bea! It's a shame to hear that you're experiencing this inconvenience. If you have already tried the steps that I shared in my previous post and the issue persists, I recommend contacting the Support Team and let them know the steps you've tried so far,they'll be more than glad to assist you. 

Keep me posted! 

[mmmangel]

Has Fitbit fixed this Problem? My Surge is not seen by my Android after performing the recommended steps.....    ARGH!