Pixels on surge screen

[Kunsp]

I have recently bought a surge and have pixels appearing randomly do much so that I cannot even make it the time, date, steps, heartbeat etc.

I have rest the device numerous time but no joy.

Not what I expected from this product. Any ideas apart from get a replacement?

[SunsetRunner]

Hi @Kunsp

Restarting the tracker is the only option available in case any hiccups appear. Since the issue remains, fastest to exchange at the store of purchase with receipt.

[Kunsp]

Unfortunately this was bought in duty free in Sydney Australia and now I'm in London 😞

[SunsetRunner]

No worries @Kunsp

It's possible to contact the Fitbit Support Team (Click here to contact)