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Plug in

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‎02-01-2017 14:26

‎02-01-2017 14:26

Unable to plug the cord into the fitbit surge to charge. Do you have to for example it in .

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2 REPLIES 2

‎02-01-2017 20:55

‎02-01-2017 20:55

Here is an article that might help

http://help.fitbit.com/articles/en_US/Help_article/1799/?q=charge+surge&l=en_US&fs=Search&pn=1

 

Lets us know if it works!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎02-02-2017 04:58 - edited ‎02-02-2017 09:57

In response to WendyB

‎02-02-2017 04:58 - edited ‎02-02-2017 09:57

A warm welcome to the Forums @raypj! Thanks @WendyB for this helpful link. As you can see in the picture, on the back of the Fitbit Surge there is an entry which has an specific shape that matches with one side of your Fitbit charger. If you plug it into the computer and it is not charging try a different USB port. You also can try to charge it on the wall, use a UL-certified connector to do so, as the link recommends. But if you notice that it is not charging after that, please restart your tracker.

 

Surge.PNG

 

Have a great day!

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