help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Poor customer service

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2016 18:11

‎07-08-2016 18:11

Recently I had condensation in my surge tracker from perspiration Problem #1 is its ridiculous that a fitness tracker cannot handle sweat. Problem #2. I contacted costumer support and they were very nice and agreed to replace the tracker but then I got an email stating that because of a possible strike with Canada Post they cannot ship it to me. I've phoned back twice and sent three reply emails and have gotten no where. I suggested using a courier at my expense - no deal. I suggested I pick up a new one at a retail store - no deal. It's as if the people I'm dealing with in Manila don't have a clue.. So frustrating Maybe I'll just buy a different brand...any suggestions?
Best Answer
0 Votes
2 REPLIES 2

‎07-09-2016 01:46

‎07-09-2016 01:46

Keep the contact thread going
Copy your recent thread and then attach it to a new help email (fitbit support email)

Worked for me eventually

If your a premium member, let them know you want some priority

I think they are just mad busy sending out thousands of replacement surges at the moment
Best Answer
0 Votes

‎08-13-2016 05:40

‎08-13-2016 05:40

@Cmadlung A warm welcome to our Fitbit Community! So sorry to hear that your Surge is getting condensation. Your post caught my attention since it has no response. I would like to know if the issue persists and if you received a response from our Support team since I would like to follow up on this.

 

Looking forward to your response my friend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes