Problem with syncing

[Slowmax]

Hello there. I am having problems trying to sync my Surge to my phone. I have been able to sync my Surge with my phone for the past year till about a week ago when the app on my phone kept showing the message "Tracker not found". I've tried trouble shooting in every conceivable methods including using another Surge. Strangely, my phone was able to detect my other Surge and I was able to do a setup. However, even with a new Surge, the same problem persisted.  Naturally I came to the conclusion that the fault lies with my phone and that I need to change a new phone. However, after coming into this forum, I realised that I am not the only person facing this issue. It looks like there are many others facing the same issue as me. In the meantime, I have been syncing my activities via my laptop. Thankfully I am able to. This however, does not solve my problem. It's pretty obvious to me now that the issue is not with my make or model of phone ( I am using an Oppo F1f Model)  as it has been working fine all this time till about a week ago. As my Surge is now beyond the one year warranty period, I suspect that I am going to get the standard reply from the company about their warranty coverage. I do hope that Fitbit Support is able to come with some kind of software update for the tracker to resolve this issue and not force us to ditch the Surge for a new tracker.

[Julia_G]

Hi, @Slowmax, it sounds like you may be experiencing an issue that is affecting some Android users,  Fitbit is aware of the problem and the engineers are working on it.  You can get more information by following this post.

[Slowmax]

I am still waiting for a solution from Fitbit that will solve my problem once and for all. The silence from Fitbit is so deafening. 

[Kilnerlexie]

I too am experiencing the same problem with my surge. My run last night still hasn't appeared. Tried the usual things but still no luck.

[Slowmax]

And they were quick to declare that the problem has been resolved in another thread.