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Question about unauthorized vendors

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-13-2016 03:26 - last edited on ‎10-20-2016 11:26 by Fitbit Moderator

‎10-13-2016 03:26 - last edited on ‎10-20-2016 11:26 by Fitbit Moderator

Found a place that sells repacement Surge bands. Aliexpress, anyone had any dealings with them or tried one of the replacement bands?

 

Moderator Edit: Clarified subject

Best Answer
10 REPLIES 10

‎10-16-2016 05:03

‎10-16-2016 05:03

@Tony-B Welcome to our Community! The Surge wristband isn't replaceable so be careful with dubious offers online. Also if you are having any issue with your tracker feel free to contact our Support Team for assistance. I am sure they will work with you to find a solution.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎10-16-2016 12:22

In response to AlvaroFitbit

‎10-16-2016 12:22

I have already received a replacement Surge. Took less than 6 days from my initial email to it ariving in the post. I have no issue there, in fact the speed and ease with which customer service dealt with my problem was very impressive.

 

However, I hate the fact that I'm supposed to throw a perfectly good, working, fully functional unit away for the sake of a strap. It just seems such a waste to me. 

Best Answer

‎10-18-2016 06:04

In response to Tony-B

‎10-18-2016 06:04

@Tony-B Happy to hear that you receive a replacement from our Support Team. You can recycle your old device through a local recycling program or just store it.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎10-19-2016 06:42

In response to AlvaroFitbit

‎10-19-2016 06:42

You see, there's a phrase that I don't understand. If it can be recycled, then it can be repared.

 

Use it, wear it out.

Make it do, or do without.

 

Well it ain't worn out yet. It still works.

Best Answer
0 Votes

‎10-19-2016 13:04

‎10-19-2016 13:04

The silicone band is really sweaty leading to rash, itching and burning. While attractive as it is, it would be truly wonderful if,

A) the band were a nice nylon webbing style; and,
B) the surge were able to integrate with and download data to my iPhone.

Currently it appears neither are option for my $250+ investment.

What are anyone's thoughts?
Best Answer
0 Votes

‎10-19-2016 13:23

In response to BearJeep

‎10-19-2016 13:23

I can't say I've ever had any skin reaction to my Surge. The only type of band I'd like is one which doesn't break after 6 or 7 months, not too worried what it looks like to be honest as long as it's durable. Which it isn't.

 

As for downloading data to your iPhone, mine does it every time I run the Fitbit app, it automatically syncs each time. Not only does all the data go to the Fitbit app and then to my Fitbit web site account, all that data goes to my Strava page as well. That's why I like my Surge so much, I just push a button or two to tell it I'm going on a bike ride and forget about it until I get home. In fact, if I forget to tell it, it still knows I've been on a bike ride... Spooky! I don't need fancy phone mounts on my bike or need to worry about my phone slipping out and falling under a passing car, my Surge does it all in one. I've compared the GPS on my Surge to various phone GPS apps and other high end Garmin GPS units that other members of my cycle club use and my Surge is as accurate as any of them. So in short, your Surge should send all the data to your phone just by running the app.

Best Answer
0 Votes

‎10-19-2016 15:35

In response to Tony-B

‎10-19-2016 15:35

What is your point?

Sent from my iPhone
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0 Votes

‎10-20-2016 00:02

In response to BearJeep

‎10-20-2016 00:02

My point?

 

What part of my answer didn't you understand? The part about the strap or the part about the fact all the data does download to an iPhone?

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0 Votes

‎10-20-2016 09:20

In response to Tony-B

‎10-20-2016 09:20

Tony: you missed the whole point of my post. I'm very glad everything works for you.

My post was not about you.

1. The strap does not work well for me. The post was for the manufacturer to know that.

2. While everything downloads to the Fitbit app. The information does not integrate with the Apple Health app. Again, that has nothing to do with you and was a post to support the developers to modify the software.



Sent from my iPhone
Best Answer
0 Votes

‎10-20-2016 09:27

In response to BearJeep

‎10-20-2016 09:27

Ah, I thought this was a self help forum for users in general to discuss and try to rectify thier fitbit problems. I doubt very much the manufacturers themselves take a great deal of notice of this forum, actionable notice anyway. You'd need to contact customer services direct for that.

 

The other fact is, this is a thread I personally started so I assumed you was directing your comments to me, didn't realise you was highjacking my thread, my apologies.

Best Answer