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Random time changes

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‎07-25-2017 06:54

‎07-25-2017 06:54

My Fitbit surge is randomly changing time zones. The time changes 2-3 times a day. I have tried restarting, syncing, etc.  It happens throughout the day and night.  Can anyone help me with this issue?

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‎07-27-2017 08:50

‎07-27-2017 08:50

Hi @canchaserlvr! So nice to see you in the Forums! I hope you're doing great! Smiley Very Happy

 

That's odd! Why don't you go to your Fitbit.com Dashboard in a PC, click on "Settings" and change the "Time Zone" to any other place rather than yours, sync your tracker, and then change it back to the correct one. Once you've sync it again the information should remain. Also confirm what is the current Time Zone of the device you're using to sync!

 

Hope this helps! Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎07-27-2017 08:50

‎07-27-2017 08:50

Hi @canchaserlvr! So nice to see you in the Forums! I hope you're doing great! Smiley Very Happy

 

That's odd! Why don't you go to your Fitbit.com Dashboard in a PC, click on "Settings" and change the "Time Zone" to any other place rather than yours, sync your tracker, and then change it back to the correct one. Once you've sync it again the information should remain. Also confirm what is the current Time Zone of the device you're using to sync!

 

Hope this helps! Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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