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Red Light

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‎06-23-2016 09:33

‎06-23-2016 09:33

A red light appeared on the face of my Surge yesterday. My firmware is up to date, I tried to to a hard shut off. I have looked at forums.... still no answers. It didn't turn on until the app update yesterday.

 

Helo!

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‎06-23-2016 10:11

‎06-23-2016 10:11

This normally indicates a hardware fault. You should contact customer support via:

 

contact.fitbit.com 

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‎08-10-2016 08:08 - last edited on ‎12-25-2025 11:47 by Fitbit Moderator

‎08-10-2016 08:08 - last edited on ‎12-25-2025 11:47 by Fitbit Moderator

@mommamimi2 Welcome to the Fitbit Community! I recommend taking a look at this thread which is about the same issue. Try a restart on your Surge (check @SunsetRunner's steps on that post). If that doesn't work, report the problem to customer support.

Let me know the outcome! 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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