Replacement Surge - can't get it to charge?

[wardley]

Hey,

I've just recieved a replacement Surge due to the strap of my old one coming off.

I've tried to set this up - on the screen on the Surge it's just directing me to fitbit.com/setup

I've paired it up with my iPhone and my PC using the dongle and they say I need to update for the Surge to install - but when I try and install it, it says the battery on the watch is empty and I need to charge it.

I've had it charging for 3 hours now with the USB cable plugged into my PC - and it's still saying the battery is empty.  I've checked the USB ports on the PC (and swapped them as well) so they're definitely working.

When I plug the cable into the watch, it vibrates to indicate it's plugged in.

Anyone know what I'm doing wrong?  Should the first charge take this long?  Or is the new replacement Surge I've been sent a dud?

[WendyB · Accepted solution]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

[wardley]

Thanks Wendy - that sorted it!

[SolangeE]

Hi, @wardley!  It is nice to have new faces around. I'm so glad to hear that our good friend, @WendyB help you sort out your situation. 

Now that you are back on track, I would like to invite you to our Discussion boards and share some more with us!