Replacement Surge is not working

[Username555]

So I know this will probably be removed but My THIRD replacement Surge is now not working properly.  I reached out to FitBit and their offer is to give me a 25% Discount on a purchase.  Mind you I received this 3rd replacement 2 days after receiving the 2nd replacement that didn't work.  I don't understand the lack of willingness on Fitbit's part to make this issue right.  Anyone else have similar experience?

Moderator edit: Subject for clarity

[YojanaFitbit]

Nice to see that you're digging into the Forums @Username555, Thank you for the feedback. 

Sorry for the issues with your Surge replacements. Thanks for the feedback again, it's very important to us to have your thoughts in regards our product and your customer support interactions. Fitbit is always trying to provide great products and customer experience. 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

I understand you've invested in the Fitbit Family; however, we as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

See you around! 

[Username555]

But the device is only 3 months old.

[YojanaFitbit]

Thanks for getting back @Username555! It's always good to check possible options, as our team check each case scenario and the warranty information too before to give any final resolution. You can email them in case that you have questions about it.

Thanks for your understanding. 

[Wij07]

I’m on my 4th replacement...so many issues with them it’s a joke,they are not fit for purpose,got one with strap peeling,one not syncing proper,one button issue, on the 4th now but not even opened as want e refund not another product! Lost complete faith in the FitBit products and their refund options are not acceptable 

Moderator edit: Word Choice

[YojanaFitbit]

Hi @Wij07thanks for stopping by! Thank you for your participation in the forums!

Sorry you feel that way, Fitbit is always trying to provide great products and customer experience, that's why they offered you that option since the refund is given under specific reasons you can see that information in the Fitbit warranty. As mentioned before, each scenario is different but if they didn't offer you a different option; must be because they don't have it. Nevertheless, I really appreciate your feedback; this is the best way to make your voice heard.

Thank you for your understanding.