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Replacement band splitting as well

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‎10-26-2016 09:02

‎10-26-2016 09:02

Unbelievable......the new surge which was received today is already showing signs of coming unglued from the main body of the tracker......contacted customer support and guess what......we will send you out a new surge.....this will be number 4......wonder how long this one will last?
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‎10-26-2016 09:05

‎10-26-2016 09:05

Oh....this one didn't even get out of the bag.....you could see it was faulty without even unwrapping it.....so yes fitbit not only supplys the high street with poorly made goods.....they will cut out the middleman and send them to you direct......what a joke
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‎11-05-2016 08:20

In response to Fabstar

‎11-05-2016 08:20

Hello my friend, @Fabstar! It is nice to see you around here. I am sorry to hear about your Surge inconveniences and thank you for providing us with your feedback, this is very important to us to improve our areas of opportunity. Robot Happy 

 

If you received a faulty product as a replacement, please get in contact with our Customer Support team and let them know with a picture of the defective tracker, I'm sure they will be more than happy to get you back on track!

 

 

Solange | Community Moderator, Fitbit
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