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Resetting at noon

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‎05-09-2018 12:36

‎05-09-2018 12:36

Hi everyone, I've had my surge for a long while now and don't use it very often. I have dug it out of the drawer in the past week and have noticed it resets my step count at noon. I've tried to reset by holding the left and bottom right buttons until it switches off but this has no effect. It's also showing the incorrect time. Any suggestions? Thanks

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‎05-09-2018 13:59

‎05-09-2018 13:59

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

On the computer: Go to the Dashboard and click on the gear and choose settings from the drop down. Scroll down to time zone Change it to a different one. Sync it. Go back in and change it to the correct one and sync again


Phone: Click on account upper top right looks like an envelope. Scroll down to advanced settings and do the same as above

 

Device will need to sync before it changes

Community Council Member

Wendy | CA | Moto G6 Android

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