SURGE turns off by itself

[SunsetRunner]

I have just received a new SURGE cz the band of the old one broke completely.

Below mentioned are the issues I'm facing with the new Surge I received 

1. It turns off every now and then by itself despite having a full battery. After that
2. It does not start by pressing the power button. I have to press the left button multiple times to switch it on. And
3. I'm not able to reset it by keeping the left and lower right button pressed simultaneously for 15 seconds or so. Though i succeded in resetting it a few times but to no avail.

Note that it is updated to the latest firmware, and is brand new (Have just charged it twice)

Thanks.

[YojanaFitbit]

It's great to see you in the Community @SunsetRunner! Welcome to the Forums. Thanks for sharing with details what is happening with your new Surge, please restart your tracker and try to do the Setup again following this instructions to see if this helps. If this doesn't work, I think that it's best to contact back Fitbit Support, so you can let them know the peculiar behaviour of this replacement. I'm sure they will be happy to assist you. 

Keep me posted on the resolution please! 

[SunsetRunner]

Thanks for the suggestions.

I tired the steps suggested by you but to no avail.

I wrote to Fitbit support and will update you once I hear back from them.

Thanks

[YojanaFitbit]

Thanks for getting back @SunsetRunner! Sorry that it didn't work for you. I definitely agree with you, contacting them seems like the best option at this point. I'll be waiting your next post, let's wait for the best! 

I want to invite you to check our Discussions board, I'm sure you will find some great topics to read and post! You might be interested in this topics: Marathon Training or How do you break out of your sedentary lifestyle?

Have a nice day! 

[chrisabc2]

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@SunsetRunnerwrote:

I have just received a new SURGE cz the band of the old one broke completely.

Below mentioned are the issues I'm facing with the new Surge I received 

1. It turns off every now and then by itself despite having a full battery. After that
2. It does not start by pressing the power button. I have to press the left button multiple times to switch it on. And
3. I'm not able to reset it by keeping the left and lower right button pressed simultaneously for 15 seconds or so. Though i succeded in resetting it a few times but to no avail.

Note that it is updated to the latest firmware, and is brand new (Have just charged it twice)

Thanks.

---

[YojanaFitbit]

Hi @chrisabc2, it's great to see you on this thread! I wasn't sure about your post. Do you need any help? You can place a new post with your comments or inquiries, we'll be happy to get back to you.

Have a nice day!