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Second Hand Surge warranty?

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‎02-18-2017 22:54 - last edited on ‎02-20-2017 09:16 by Moderator Alum

‎02-18-2017 22:54 - last edited on ‎02-20-2017 09:16 by Moderator Alum

I have a Fitbit surge bought from second hand n does it covers the warranty

 

Moderator edit: Clarified subject.

Best Answer
2 REPLIES 2

‎02-19-2017 00:02

‎02-19-2017 00:02

According to the terms the warranty only applies to the original purchaser. See: www.fitbit.com/returns

 

Are you having a problem that we in the community may be able to help with?

 

Alternatively, if you'd like to contact customer support then this is how:

 

contact.fitbit.com

 

Best Answer

‎02-20-2017 09:13 - edited ‎02-20-2017 09:18

In response to SteveH

‎02-20-2017 09:13 - edited ‎02-20-2017 09:18

Hey @Amila thank you for joining us! Woman Very Happy

 

Sorry to read about your Surge, as @SteveH said our best recommendation is to contact our Support Team, they can check your information and provide you with the best solution based in the Fitbit warranty, you can explain to them how you got the band. You can reach them via email, or if you prefer you can chat or calling them at:

 

  • US/Canada: (877) 623-4997 from 4am to 9pm (PT).
  • UK: 0208 865 3243 from 9am to 6pm.
  • India: 000 800 100 4540 from 10am to 9pm (IST).

Keep me posted with the outcome! Cat Happy

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