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Setting up a new Surge

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‎02-05-2017 00:52

‎02-05-2017 00:52

I have a replacement Surge arriving tomorrow as mine stopped working. 

Do I need to set everything back up or will the new one sync to my phone automatically? 

Will i need to reset the app? I don't want to loose my data from the last 2 months if possible 

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‎02-05-2017 01:00

‎02-05-2017 01:00

You'll be able to keep all your data, settings, badges etc.

 

When you get your replacement go into the app and look for the "add device" option (it's under "account" on the android app). Select this and choose Surge. It will ask you if you want to replace your existing Surge. Just say yes and follow the prompts.

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2 REPLIES 2

‎02-05-2017 01:00

‎02-05-2017 01:00

You'll be able to keep all your data, settings, badges etc.

 

When you get your replacement go into the app and look for the "add device" option (it's under "account" on the android app). Select this and choose Surge. It will ask you if you want to replace your existing Surge. Just say yes and follow the prompts.

Best Answer

‎02-11-2017 05:40

‎02-11-2017 05:40

Nice to see you around @Cerriann1t! It's great to know that you're back on track thanks to @SteveH's suggestion. This is the main goal of our Fitbit Community, we're here to help. Feel free to come back in case that you need anything else! Robot wink

 

Have you checked our Discussions board? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other Fitbitters!

 

Keep up the super stepping! Woman Very Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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