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Setup problems

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‎09-29-2016 22:23

‎09-29-2016 22:23

I live in the Philippines and my brother just shipped me a surge and I downloaded the app but it won't let me create an account and so I went online created the account and now I can login. It keeps telling me account creating problem or when I try to login it tells me some other problem. What should I do
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‎09-30-2016 05:01

‎09-30-2016 05:01

A warm welcome to the Community @Acw85. Are you receiving any type of error at the moment of creating your account? If you are, please provide me with a screenshot. In the meantime, I recommend getting in touch directly with our support team and ask the advocate to delete the accounts created so you can create a new one without an inconvenience. For a faster response you can contact them via chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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