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Sleep Logging on Surge Incorrect??

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‎01-11-2016 06:58

‎01-11-2016 06:58

Hi

 

My Surge was logging my sleeping pattern perfect until the firmware update. Now its logging all weird times when im not a sleep or incorrect times when I am. Ive always had the setting set to normal but no trying sensitive but doesnt seem to affect this incorrect logging...any ideas?

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2 REPLIES 2

‎01-11-2016 10:44

‎01-11-2016 10:44

Hi there @whizzbit, welcome to the Community! Let me give you a hand on this, I recommend you to try to restart your Fitbit Surge by following these instructions. Then use it for a couple of nights and let me know if it is recording your sleep correctly. 

 

I'll be around if you have more questions about this. Robot wink 

Heydy | Community Moderator, Fitbit
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‎06-11-2018 05:20

In response to HeydyF

‎06-11-2018 05:20

I have just bought a new Versa as of two days ago. Everything seems fine except the sleep logging is crazy. It had me going to sleep last night at 12:30 when actually I was in bed by 9:30 and up at 6:30 and had slept really well. I know by my body how I feel with little sleep and I know I slept more than 5 hrs and 20. mins. The night before which was first night to wear it, was just as crazy, it showed I went to bed at correct time but that I was awake from midnight on. Any ideas and what can I do? This was one feature I had wanted to be accurate! 

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