Smart track ignored

[card]

I have the Smart track ignored and it still shows up on my dashboard. When I bike I use the bike feature and don't want the smart track on. I think I have it set up right in my settings but it keeps showing up. Any tips?

[MarreFitbit]

Welcome to the Fitbit Community @card, hope you're doing great today! Would you mind to confirm you did the following to deactivate SmartTrack?:

1. Log into your fitbit.com dashboard and click the gear icon in the top right corner.
2. Click Settings > Devices. If you have more than one tracker, choose the one that supports SmartTrack.
3. Find and modify the option for automatically recorded exercises.

Awaiting for you my friend!

[card]

Thanks for replying. Yes i have set all automatically recorded exercises to "ignore."  When I ride my bike I use the bike mode and after riding I have two rides show up on my dashboard. I have to delete one or I have double "stats' such as calories burned etc.

[MarreFitbit]

This is very weird my friend @card ! I'd recommend getting in touch with Customer Support directly, so they can take a look into your Fitbit account and see what's going on here. 

Let us know what was the outcome, I really wanna know it! 

[card]

Will do. Thank you.