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Smart track ignored

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‎04-18-2016 05:15

‎04-18-2016 05:15

I have the Smart track ignored and it still shows up on my dashboard. When I bike I use the bike feature and don't want the smart track on. I think I have it set up right in my settings but it keeps showing up. Any tips?

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4 REPLIES 4

‎04-19-2016 05:03

‎04-19-2016 05:03

Welcome to the Fitbit Community @card, hope you're doing great today! Would you mind to confirm you did the following to deactivate SmartTrack?:

 

  1. Log into your fitbit.com dashboard and click the gear icon in the top right corner.
  2. Click Settings > Devices. If you have more than one tracker, choose the one that supports SmartTrack.
  3. Find and modify the option for automatically recorded exercises.

 

Awaiting for you my friend!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-19-2016 05:56

In response to MarreFitbit

‎04-19-2016 05:56

Thanks for replying. Yes i have set all automatically recorded exercises to "ignore."  When I ride my bike I use the bike mode and after riding I have two rides show up on my dashboard. I have to delete one or I have double "stats' such as calories burned etc.

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‎04-19-2016 08:49

In response to card

‎04-19-2016 08:49

This is very weird my friend @card Smiley Frustrated! I'd recommend getting in touch with Customer Support directly, so they can take a look into your Fitbit account and see what's going on here. 

 

Let us know what was the outcome, I really wanna know it! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-19-2016 11:45

In response to MarreFitbit

‎04-19-2016 11:45

Will do. Thank you.

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