Steps not syncing to challenge

[Ihta]

Step count from my surge has synced to my dashboard fully but a part of it is not syncing to the challenge....i have done about 21k today but only about 13k has got synced to my challenge...the 6k i did during noon has not synced but 7k i did in the eveing got synced...

[MarreFitbit]

Welcome to the Fitbit Community @Ihta ! Below are possible reasons for this issue:

1. Steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile).
2. You're manually logging steps. Only steps recorded by your tracker or MobileTrack are counted toward challenges.
3. You're using MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges.
4. You're in a different timezone than the challenge owner. The challenge begins and ends in the owner's timezone.

I also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

For more information, see our information about challenges by going here.

Have a nice day!

[Ihta]

Hi...it was not recorded manually or through any other app...i was wearing
my surge watch/tracker only to count the steps...only about 9k done in the
noon has not got added in the challenge. Steps done in the morning and
evening has got recorded in the challenge.its more than 24 hrs now. I dont
understand y only the noon steps did not reflect in the challenge.

Regards,
Arathi

[MarreFitbit]

Hmmmm...this is very strange my friend. Have you tried logging out and logging back in?

Well @Ihta, I'd recommend getting in touch with Customer Support so they can review your account and see where the issue is coming from. They may check the system and see what happened in the afternoon with your steps. 

Good luck!

[Ihta]

Yes, switch off phone & watch...uninstalled & reinstalled app. :'(

Regards,
Arathi

[MarreFitbit]

Follow my last suggestion sweetie @Ihta , I'm pretty sure that Customer Support will give you a hand on this.

Let me know the good news!

[Ihta]

Thank u Marre...have gotten in touch with Customer care. They are also not
sure why this has happened but they are going to escalate it.
Thanks again 🙂

Regards,
Arathi