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Steps not syncing while on vacation

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‎09-05-2017 07:24 - last edited on ‎09-09-2017 10:24 by Moderator Alum

‎09-05-2017 07:24 - last edited on ‎09-09-2017 10:24 by Moderator Alum

While on vacation, I had at least 10k Steps or more hiking. I don't know if going through airport security twice has any significance but it appears the steps aren't loading Bluetooth to iPhone or hard wired to desktop computer. Any ideas? Frustrating....

 

Thank you for a response. 

 

Moderator's edit: Edited title for clarity.

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‎09-09-2017 10:29 - last edited on ‎11-18-2025 09:55 by Fitbit Moderator

‎09-09-2017 10:29 - last edited on ‎11-18-2025 09:55 by Fitbit Moderator

Hi there, @CSHAL! It is nice to have you here.  Hmmm... going through security machines should not cause steps to disappear. 

Did you already try to restart your tracker? 

I recommend you do it at least 3 times in a row, for the process to complete successfully. Also, you can try login out and back in from your account. 

Let me know! Cat Happy

Solange | Community Moderator, Fitbit
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