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Stuck On Lets get Started

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‎07-14-2016 06:25

‎07-14-2016 06:25

Stuck on Lets get started screen , and will not complete the update.

keeps saying battery is too low .

Indicator on ipad app says battery is half charged.

Had fitbit plugged into a computer all night .

Now plugged into wall charger .

When gets to full will try again. If it makes it.

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3 REPLIES 3

‎07-16-2016 12:36

‎07-16-2016 12:36

Hi @celt007

 

Have you been able to setup the Surge?

 

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‎07-18-2016 10:53

In response to SunsetRunner

‎07-18-2016 10:53

Not at all keeps saying battery is not fully charged and at setup screen . I have plugged into several wall chargers and stuff .. Reset and done all the steps for trouble shooting.

A email to keep
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‎08-09-2016 04:44

In response to celt007

‎08-09-2016 04:44

Hello @celt007 welcome to the Forums! I would like to ask if you are still experiencing issues with your Surge? Did you reach out to our support team for assistance? @SunsetRunner it's great to have you here. 🙂 

 

Keep me posted! Woman Very Happy

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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