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Support NZ

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‎01-10-2016 19:35

‎01-10-2016 19:35

Does anybody know who I can contact for support in New Zealand. My Surge has a crack on the right hand edge of the display in the middle of the 2 buttons. I am wanting this to be fixed asap as I love my surge and use it 24/7. I noticed it a couple of days after purchase so hopefully it will be covered under the warranty? What is covered and what isn't? I paid an xtra $40 for strap warranty.
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‎01-10-2016 19:39

‎01-10-2016 19:39

@Angel-nz you can contact customer service from the link provided.  Customer service can be contacted via email, live chat, and/or phone.  However, all options may not always be available.

 

Please remember to take a moment to mark the post that best answers your question as the Accepted Solution and Vote for posts that are useful or provide quality content.

 

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‎01-12-2016 10:12 - edited ‎01-12-2016 10:13

In response to Angel-nz

‎01-12-2016 10:12 - edited ‎01-12-2016 10:13

Hello @Angel-nz It's great to see that you've visited the Fitbit Community! as mentioned by @SunsetRunner you can contact Fitbit Customer support over email it might take up to 2 days to get a reply. The live chat option is available from 4:00AM Pacific Time through 8:00PM Pacific Time, Monday through Friday. On weekends from 6:00AM to 5:30PM PST. 

 

Catch you later! 🙂 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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4 REPLIES 4

‎01-10-2016 19:39

‎01-10-2016 19:39

@Angel-nz you can contact customer service from the link provided.  Customer service can be contacted via email, live chat, and/or phone.  However, all options may not always be available.

 

Please remember to take a moment to mark the post that best answers your question as the Accepted Solution and Vote for posts that are useful or provide quality content.

 

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0 Votes

‎01-10-2016 19:47

‎01-10-2016 19:47

Thank you very much. I didn't realise there were options to email or live chat.
Thanks again!! 🙂
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‎01-12-2016 10:12 - edited ‎01-12-2016 10:13

In response to Angel-nz

‎01-12-2016 10:12 - edited ‎01-12-2016 10:13

Hello @Angel-nz It's great to see that you've visited the Fitbit Community! as mentioned by @SunsetRunner you can contact Fitbit Customer support over email it might take up to 2 days to get a reply. The live chat option is available from 4:00AM Pacific Time through 8:00PM Pacific Time, Monday through Friday. On weekends from 6:00AM to 5:30PM PST. 

 

Catch you later! 🙂 

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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‎01-12-2016 11:01

‎01-12-2016 11:01

All sorted and a new fitbit is on its way to me. Cheers 🙂
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