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‎06-05-2018 01:15 - last edited on ‎06-05-2018 13:53 by Moderator Alum

‎06-05-2018 01:15 - last edited on ‎06-05-2018 13:53 by Moderator Alum

My Surge stopped working (second one in 18 months), I contacted support and eventually they sent me a link to replace it or get another model with discount. The link doesn't work for my location (CH), and support stopped replying to my mails - I assume, they closed the case. Whom should I contact next? 

 

Moderator edit: Updated subject for clarity.

Best Answer
3 REPLIES 3

‎06-05-2018 03:21

‎06-05-2018 03:21

I would reply to them with your case number. Or try another method like chat again with your case number

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎06-05-2018 12:22

In response to WendyB

‎06-05-2018 12:22

Thanks, Wendy. They replied, eventually. Just took longer than expected. I will het the replacement and hopefully it will last longer than the previous two pieces... 

Best Answer

‎06-05-2018 13:55

In response to msp3

‎06-05-2018 13:55

Thanks for the help @WendyB. Welcome to the Forums @msp3. Thanks for letting us know that you already got the respond from our team. Please let us know if you need further help. Smiley Happy

 

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