Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
If you don't think it was your fault and you are still within warranty (see www.fitbit.com/returns ) then you can discuss options with customer support via this link:
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
Of course, if it is from accidental damage rather than a product defect then I'm afraid there's not a lot that can be done.
Best Answer