Surge 2 wristband broken

[jalfik]

Hi,my Surge 2 wristband broken.Someobe know hiw to fix or replace wristband?

[VF31AE3]

@jalfik Amazon sells aftermarket bands and YouTube has the "how to" videos. Good luck.

[jalfik]

Yes,I found it.But I noticed that sell fir Surge not Surge 2.It is the same strap?

[Redmoonstar]

It should be as I don't believe there was ever a surge 2 made. Does yours look the same as the original surge?

[jalfik]

Looks the same.I found my order,and Im not sure now.On order I have Fitbit Super Watch Black Large.But looks the same.On my surge clasp is broken.I try fix it when I buy it on amazon.

[SunsetRunner]

Hi @jalfik. I'm so sorry you are having such problems. I also cannot find a Fitbit Surge 2 in the Fitbit store or online so perhaps you have the Fitbit Surge. This device does not have an easily replaceable band. It would be best if you contacted Support. Tap here. Good luck. 

[shipo]

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@jalfik wrote:

Yes,I found it.But I noticed that sell fir Surge not Surge 2.It is the same strap?

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I'm betting dollars to donuts there is no such a thing as a "Surge 2".

[jalfik]

Yeah,probably I made mistake..But problem it us the same.It means rubber strap at clasp(one side).

[jalfik · Accepted solution]

I found replacement strap with tool,maybe I fix it.There are sore draw and found video on Youtube.

[SunsetRunner]

I'm happy you found a solution to the problem, @jalfik. 

[jalfik]

Not yet,Im wating for parcel.But close.I let you know when I fix it:)

[YojanaFitbit]

Hi @jalfik! Thanks for posting about the issue you're having with your Fitbit band! 

Since those steps didn't solve the issue you're having with your Fitbit Surge band, I've requested to our Support team to create a case on your behalf. You should soon receive an email from Customer Support at the email you used to register with the Community forums.

Please keep me posted!