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Surge Back Light not working

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‎06-07-2018 12:24 - last edited on ‎06-08-2018 09:10 by Moderator Alum

‎06-07-2018 12:24 - last edited on ‎06-08-2018 09:10 by Moderator Alum

My Backlight seems to have stopped working , i have tried settings of ON, AUTO , but when i touch the screen or any of the buttons the screen doesn't light up? has any one else had this issue ? All other functions appear to work ok .

 

Moderator edit: Updated subject for clarity.

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2 REPLIES 2

‎06-08-2018 05:23 - edited ‎06-10-2018 05:41

‎06-08-2018 05:23 - edited ‎06-10-2018 05:41

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

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‎06-08-2018 09:07

In response to WendyB

‎06-08-2018 09:07

Nice to see that you're digging into the Forums @Gillman65, let me give you a warm welcome to our Community. Smiley Happy

 

Thanks for trying those steps with your Surge, good job! As our good friend @WendyB suggested you can try the restart since it looks like a hardware issue. Hope it works for you, but if not you can also let me know so I can help you out with the next step.

 

See you around. Woman Wink

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