Surge Band Broke

[73kirby]

Pretty dissapointed, my Surge Band first started cracking by the screws and then has torn from side to side of the band.  I contacted support and since it was 13 months old they would not do anything except some % off on a new one.  I feel this is a design flaw and pretty dissapointing that a
$249 devices band breaks in 13 months, while my previous casio watch, which this replaced, cost $29.00 and I wore it constantly for 4 years and the band was still good as new.

Looks like another device from a different company, maybe one that stands behind their products defects and believes in customer service.

[Christinen3]

I unfortunately am having the same problem, my husband bought mine for me for Christmas and now 9 months later it's peeling back.. when I contacted customer service they said sorry can't do anything for you.. so upset about this . I really love this device but unfortunately I'm now considering switching to another brand!!!

[Ozzie65]

Hi @Christinen3 - Did they say why they couldn't help? If your Surge is only 9 months old and was purchased through an authorized retailer, you should be within the 1 year warranty.