Surge Battery Life 48 hours

[Maiwill07]

I have owned my Surge for almost a year all of a sudden battery life has dropped to 48hours. Fitbit has now sent me 2 replacements and they are having the same problem. So that's 3 watches in less than a month. What is my solution?

[SunsetRunner]

@Maiwill07 You've probably already seen this but check out the battery maximizing tips. Basically, turn everything off that you don't really need. It's also a good idea to restart it.

[SunsetRunner]

https://community.fitbit.com/t5/Surge/Surge-battery-not-lasting-as-it-should/m-p/1119539#M40675

[shelbean91]

same thing here. ....there's a long thread going.  Problems started mid December is the general consensus.  Turning off all day sync in the app seems to help some.  They've sent me 2 replacments so far.

[AngelaMa]

Hello @Maiwill07, @shelbean91, @SunsetRunner and @SunsetRunner! hope you are all having a great day. Thanks for your amazing cooperation @SunsetRunner and @SunsetRunner It's great to have you here  @Maiwill07 if you already tried the suggestion on the help articles: How do I maximize my tracker's battery life? and My tracker's battery isn't charging please contact customer support so they can review the battery behavior. Let me know how it goes. 🙂 

Catch you later! 😉 

[livewire98801]

This is another thread with more information:

https://community.fitbit.com/t5/Surge/Battery-Life-Suddenly-48-Hours/td-p/1062214

the short version is that there's something with either the mobile app or the latest Fitbit firmware that's killing the battery.

[AngelaMa]

Hello @livewire98801 it's great to see you around! Thanks for sharing this information 🙂 hope to see you posting more often. 

Catch you later! 🙂 

[brillo]

My surge has droped power to 1 day twice now fixed mine by uninstalling the app then reinstalling and resetting the surge, back to normal android 4.4.4 maybe a help to other users

cheers brillo

[AngelaMa]

Hello @brillo welcome to the Fitbit Community! It's great to have you here  Thanks for taking the time to share the troubleshoot you performed, I'm glad to know it worked!  

Happy stepping! 

[Perzickles]

Well if any of you out there are having battery issues make sure you call Fitbit before your warranty expires mine was working great until about 2 weeks ago, unfortunately now it is not holding a charge and because I am training for my first half marathon I use my GPS everyday...fitbits response is that it is a hardware problem and that since my warranty expired the best they can offer me is a 25% off coupon on the purchase of a new one. I have recommended this devise to tons of people if I knew the battery was going to carport after 17 months after purchase I would have saved up for an I watch or paid for someone to teach me how to use a garmond device. I can't believe thAt the battery is non replaceable. My whole family has fitbits I recommend to anyone out there to have it replaced before your warranty expires even if it is working fine.