Surge Battery Life Only Lasts 1-2 Days

[warnerb]

I have been very cautious with only charging my Fitbit Surge for the recommended 1-2 hours, however, one day I left it on for 4 hours because I simply forgot about it. Ever since then the battery only lasts 1-2 days. And the only way it even lasts up to 2 days is if I turn it off while I sleep! Which is a huge reason I own a Fitbit in the first place - sleep tracking. Leaving it on the charger for an extra 2 hours should have in no way ruined the battery so if anyone has any further advice, please inform me.

Also I called Fitbit customer service 3 days after I noticed the defect and they did not help me in any way, rather just offered me a 30% off coupon to buy a completely new one. I just spent $250 on a product that barely lasted me a year, ill pass on spending another couple hundred if I risk having the same problem down the road.

[Irishmanbob]

I have the same problem, although I have left my Surge in overnight.  Now, I'm lucky to get a full day's charge out of it.  I would assume there would be guidance/resolution to this issue from Fitbit since this is an expensive model and the issue adverselay affects their reputation.

Bob O

[cmm0329d1]

I have ahs this issue with every fitbit. Contact customer service and let them know. They are really good about sending replacements but I just think they should make a better product.

[Irishmanbob]

Thanks for your advice to contact customer support. Pending that, I now am trying to extend battery life by shutting off message notifications, backlight, aand heart rate to test and see if the battery charge lasts longer than 1-2 days. If not, I'll take advice and contact customer support. Too large an investment for the product not to meet expectations as advertised.

[YojanaFitbit]

It's great to see you in the Forums @cmm0329d1, your feedback is really appreciated! And welcome @warnerb and @Irishmanbob, hope you're enjoying the Fitbit Community! 

@warnerb Sorry to hear about your Surge, it sounds like you're a careful person. Have you tried any of this tips to improve your Fitbit battery life. Also remember clean the contacts on the charger and Surge with a toothbrush regularly. 

@Irishmanbob Thanks for the heads up in regards of your case, I'm sure customer support will be more than glad to see what happened in your case. Try to contact them as soon as possible to take advantage of your warranty. 

I'll be around in case that you have questions about it!